Privacy Policy

1. Information We Collect

We collect the following types of information to provide and enhance your experience with our services:

• Personal Information: This includes your name, email address, contact number, payment information, and preferences. We only collect this data when you voluntarily provide it during account registration or when making a booking.
• Non-Personal Information: This includes user queries and aggregated data such as usage statistics and device information.

2. How We Use Your Information

Your information is used to:

• Process your hotel bookings and send them to our partnered hotels.
• Enhance and personalize your user experience by understanding your preferences.
• Improve our services based on user feedback and usage patterns.

3. Information Sharing and Disclosure

• With Travel Partners: We share personal information with our travel partners (e.g., hotel properties) to process your bookings effectively.
• With Third Parties: We do not share your personal information with third parties. However, non-personal information (e.g., user queries) may be processed and shared with third-party services like mapping tools, with your explicit consent, to enhance service functionality.

4. User Consent

Before sharing non-personal information with third-party services, we ensure that user consent is obtained. We prioritize transparency and empower users to understand when and how their data is utilized.

5. Data Security

We employ industry-standard measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While no online platform can guarantee complete security, we strive to implement best practices to safeguard your data.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccuracies in your data.
• Request the deletion of your personal data, subject to applicable legal requirements.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. When updates occur, we will notify you through the app or via email.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at reservations@wellim.com.